Booking, Cancellation & Refund Policy

Plans change. I get it.

Life happens, schedules shift, and sometimes you need to move things around. This policy is here to keep things fair for everyone while protecting the time reserved for you and the work that may already be happening behind the scenes.

Appointments & One-on-One Sessions

Need to reschedule? No problem.

Appointments may be rescheduled at no additional charge when at least 24 hours' notice is provided.

Cancellations or rescheduling requests made less than 24 hours before your scheduled appointment are considered late cancellations. As a courtesy, your first late cancellation may be rescheduled one time without an additional fee.

Additional late cancellations may result in the session being forfeited and require a new booking and payment.

Running Late?

You have a 15-minute grace period after your scheduled start time.

If you arrive late, we'll still make the most of the time we have, but your session will end at its originally scheduled time so the next person's appointment isn't affected.

Arrivals more than 15 minutes late without prior communication may be considered a no-show.

No-Shows

If you don't attend your scheduled appointment and haven't contacted me beforehand, the appointment will be considered a no-show.

No-show appointments are non-refundable and cannot be transferred to another date. A new appointment will need to be booked if you'd still like the service.

Services That Include Completed Work

Some Unshaken Audacity services involve work completed outside of a scheduled appointment, including résumé services, LinkedIn services, customized career materials, and similar deliverables.

You may request cancellation before work begins for a full refund.

Once work on your service has begun, payments are non-refundable because time has already been dedicated to completing your project.

If you purchase a service and realize you selected the wrong option, reach out before work begins and we'll determine the best way to adjust your booking.

Packages

Packages may include multiple services, appointments, and/or customized deliverables.

If you request cancellation before any portion of the package has begun, you may receive a full refund.

Once any portion of the package has been started or delivered, refunds will be considered based on the remaining unused services. Any services already completed or begun will be deducted at their individual, non-package rate before determining the remaining refundable balance.

If Unshaken Audacity Needs to Reschedule

Fair is fair.

If I need to cancel or reschedule your appointment, you'll have the option to select a new appointment time or receive a full refund for the affected service.

Events & The Audacity Room

Events, workshops, and The Audacity Room membership may have separate cancellation, refund, and renewal terms.

Any terms specific to an event or membership will be provided before purchase and will take precedence over this policy when applicable.

Refund Processing

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?

If something happens, talk to us.

Policies give us a starting point, but I’d much rather hear from you than wonder where you went. If you know you're going to miss an appointment or have an issue with a service you've purchased, reach out as soon as possible.

I'll do my best to find a reasonable solution when circumstances allow.

By booking or purchasing a service through Unshaken Audacity, you acknowledge and agree to this Booking, Cancellation & Refund Policy.